Privacy Policy
Last Updated: October 2026
1. Overview
Insight Merchant Solutions ("Insight", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our clients, merchants, and website visitors. This Privacy Policy outlines our practices regarding data collection, processing, sharing, and safeguarding when you use our website, payment terminals, POS solutions, and related merchant account services.
2. Information We Collect
We may collect information in several ways:
- Contact & Business Information: Name, business name, physical address, phone number, email address, monthly processing volume, and industry classification.
- Underwriting Data: Federal Tax ID (EIN), Social Security Number (for business principals/guarantors), business bank account routing and account numbers, and processing statements for rate comparisons.
- Transactional & Device Data: POS device IDs, terminal serial numbers, IP addresses, browser types, and usage telemetry required for system security and fraud prevention.
3. How We Use Your Information
- To evaluate and establish merchant accounts and process applications.
- To provide zero-cost processing, hardware deployment, and POS setup.
- To calculate rate comparisons and estimate monthly processing savings.
- To communicate with you via phone, SMS, email, or live chat support.
- To comply with federal regulations, anti-money laundering (AML), Know Your Customer (KYC), and PCI-DSS data security mandates.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information with:
- Sponsoring Banks & Processors: Member banks (including Wells Fargo Bank, N.A., BMO Harris N.A., Citizens Bank N.A., and The Bancorp Bank) for underwriting and processing settlements.
- Hardware & Gateway Partners: Terminal manufacturers (Dejavoo, Clover, KwickPOS) and payment gateways to configure and dispatch equipment.
- Legal Authorities: When required by subpoena, court order, or to comply with applicable state and federal laws.
5. Data Security & Retention
We implement industry-standard administrative, physical, and technical safeguards to protect sensitive information. Payment card transactions are processed in strict accordance with Payment Card Industry Data Security Standards (PCI-DSS). We retain information only for as long as necessary to fulfill the purposes for which it was collected and to comply with financial record-retention laws.
6. Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal data, please reach out: